No Waiting in My Office

Keep Patients Waiting? Not In My Office.
Shantorra Baker and Dionne Kern
Pamela Payne
6110 effect and Management
12/10/2012

Keep Patients Waiting? Not In My Office
Introduction
The United States healthcare industry represents 15% Gross domesticated Product (GDP), and this number is expected to double by the social class 2050. This highlights the importance of the healthcare industry, and more importantly the heart of the health care system which is its schedule practices. Scheduling appointments is considered the heart of a medical practice because it directly corre latelys to the amount of capacity a healthcare business has at its disposal. Long wait generation non only impact patient of satisfaction provided also the quality of care. This case study focuses on a Pediatrician placement that has placed customer focus at the forefront of its scheduling system and has garnered a number of delicious patients because of their scheduling practices. (Berwick 2006)

Providers that Respect Time

Medical Providers all have a philosophy which guides their day to day business practices. docs that respect clip have made a philosophical decision that a patients time is valuable. This is a value centered approach to patient care, and results in more engaged patients and more satisfied customers.



The Physician is acting in the role of consultant, and is thereby in the put on of the patient. There are not many other professions where the employee behind make the employer wait, only in a physician office can this happen. A Physician that respects time uses scheduling as a way to run the office efficiently, and not as a dominate source of revenue. Dr. Schafer the pediatrician in the case study has proven that if you respect your patients and put their require first, you book appointments realistically, fit in emergencies, tame phone calls, and deals with late comers allowing for little to no interruptions. (Berwick, 2006)
Providers That Do Not Respect Time
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