Chick N Gravy

I. Introduction II. Statement of the Problem Based on the case, two problems were formulated? 1. How get out defects be measured and what case tools will be utilize? 2. What should Ana recommend to the manager aft(prenominal) knowing the results? III. Objectives * To determine the to the highest degree numbered defect and the most defective product line with the subroutine of quality tools * To address the solution to the manager IV. Areas of Consideration Chick-n-Gravy frozen dinner A. Aesthetics * This symmetry of quality characterized the appearance, smell, and taste of the product. As the group assessed the Chick-n-Gravy frozen dinner, it showed that problems on esthetics would be on unacceptable taste of the product and spilled or mixed products. B. Conformance * On this dimension, a frozen dinner immobile is promising its customer to give them a quick anicteric dinner that would fit their busy lifestyle. However, this was not met by the buckram because their Chick-n-Gravy frozen dinner products are improperly sealed, and if frozen dinners are improperly sealed, this may cause shortening of its life and spoilage. C. Reliability * This dimension of quality evaluates product based on its consistency of performance.

As Chick-n-Gravy frozen dinners are to be evaluated by its reliability, it seems that the consistency was disoriented because of the problems on underfilled and missing item products. D. Serviceability * This dimension offers handling on customer complaints and checking on customer satisfaction. Based on the case, the steadfastly that produces this Chick-n-Gravy frozen dinners is good on managing customer complaints because right away, after receiving complaints, the manager then ask her assistant to investigate on the complaints and recommend solution. V. Decision Criteria 1. Relevance The tool/s should be germane(predicate) to problem so as to address the solution with reliability. 2.... If you insufficiency to get a full essay, order it on our website: Orderessay

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